Information held and used by Anna Anderson Therapy

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Anna Anderson Therapy, as the data controller, stores client information electronically to support the ongoing client process. 

Selected anonymised feedback may be used on my website, or social media pages, only with the consent of the individual(s) providing this.  

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All information is provided by the clients themselves and is processed only by myself, on a password protected laptop.

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Access to records by the client

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Clients may see their own records by making a written, signed request to Anna Anderson Therapy. (annaandersontherapy@gmail.com) I will respond within one month and will not usually charge for subject access requests.

 

Clients also have the right to have information about them amended and/or deleted (see Destruction of Records below).

Confidentiality

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Any information disclosed by a client during therapy will be kept strictly confidential as long as there is no risk of significant harm to the client or anyone else.

 

The only exception to this is for the counsellor’s supervision, or by prior agreement with the client. In both of these cases the client will be referred to by their client id number or first name only.

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Clients may withdraw their consent for Anna Anderson Therapy to hold information about them at any time by contacting me (email annaandersontherapy@gmail.com)

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Data breaches

In the unlikely event of a data breach, protocol will be followed in line with the ICO’s guidance. 

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Destruction of records

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Client information and records will be removed after six years* after the final counselling session, unless a client requests earlier destruction of their records. (* Clients occasionally return and it is useful to have access to previous records at that time.)